Shipping &
returns.

The studio

Woop Loop
Business ID: 3367484-5
wooploop.studio@gmail.com
wooploop-studio.com

Business contact address:
Woop Loop
Konalankuja 5
00390 Helsinki
Finland

Business correspondence only — not a retail shop or visitor location.

Made for you

TWILL, CREPE and GHOST lamps are made to order in your chosen colour. Each lamp costs €100. Shipping is charged separately. We currently do not collect VAT.

Dispatch is within 3–5 business days. This is the time to prepare and send your order, not the delivery time. Transit time depends on the destination and carrier.

Shipping

Standard shipping within Finland is €10 per order. Other European destinations are currently quote-only: email the studio before ordering so we can confirm availability, delivery arrangements and the total shipping cost.

If a destination needs a higher shipping rate, we will agree it with you before you place and pay for the order. We will not add an unexpected shipping surcharge after purchase.

Changing your mind

For our standard lamp models and colours, you may cancel within 14 days of receiving your order, including when it was made to order. No reason is required. You can also cancel before delivery.

Send a clear cancellation notice to wooploop.studio@gmail.com, identifying your order. Return the goods within 14 days of notifying us. You pay the direct return postage for change-of-mind returns.

Refunds are due within 14 days of your notice; we may wait until the goods arrive or you provide evidence of return. Refunds use your original payment method, without a refund fee. For a fully cancelled order, the standard outbound delivery charge is also refunded; any extra charge for a more expensive delivery option is not. Your statutory consumer rights remain unaffected.

Before launch: add the online withdrawal function with an email acknowledgement, the approved return address, and withdrawal form.

Something not right?

If an item is faulty, damaged or incorrect, contact wooploop.studio@gmail.com with your order details and a description of the issue. These cases are handled separately from ordinary change-of-mind returns.